Customer Care

Standard Policies

We accept VISA, MasterCard, American Express, Discover, PayPal and AfterPay. We do not accept personal checks, bank transfers, or money orders. When placing an order, make sure your billing address and contact information is the same as it is on your credit card statement. If it is not, your order may be held due to further verification.

We ship using USPS and FedEx. All orders usually ship within 48 hours of receiving/processing your order. We ship Monday-Friday excluding holidays. Orders we receive on weekends, holidays or after 12:00 pm est time will process the next business day. Please allow 1-2 days extra processing for busy times such as holidays. Any refused packages will be charged the full amount of return shipping to the buyer.

International Shipping

International shipping is available via FED EX & USPS Global Rates. You can now pay your taxes and duties in advance at time of purchase, so there are no surprises with customs in your country. International orders may be charged import duties and taxes. These charges are different in each country.   Any refused packages will be charged the full amount of return shipping to the buyer. It is the law that we declare items at full price. We ship Monday-Friday excluding holidays. Orders we receive on weekends, holidays or after 12:00 pm est time will process the next business day.

Pre-Orders 

All pre-orders will be charged at checkout , but shipped when stated in the product description. All other items purchased with a pre-order, will be shipped at the time of the pre-order shipping. If you want the other products sooner, make a separate order. 

Carriers

We reserve the right to choose a different carrier if we have information that would make us believe that the carrier you chose has been failing in your area. Our choice would be made considering that you would get your package sooner.  This of course is at no extra charge to you. 

Entered Wrong Address?

If you entered the wrong address and we shipped it, we cannot ship you another package unless you pay again or we receive the original shipment returned to sender from shipper. 

Returns and Exchanges

Email us at orders@merchmountain.com for all questions concerning a return or exchange.

Once we have approved the return please send pre-paid and insured to:

MerchMountain.com
RETURN/EXCHANGE
425 N. Clarendon Ave.
Scottdale, GA 30079

Please include a note stating what you would like to do. For example:  "I would like to exchange this size small item for a Large"... etc. or: " I would like a refund." 

All clothing type returns must be unworn and unwashed. All Media should be unopened unless it is being returned for a defect. Items not meeting this will be denied. All sale items are final and may not be returned or exchanged. We may deny any item not meeting return policy requirements. Shipping and handling charges are non-refundable. Once an item is approved for a return and the item is received we will credit the account that you used to make the original purchase. Allow up to two weeks for your credit to show up on your account. Once your order is processed, we cannot make changes to your order.